Greyhound Australia Canberra Travel Centre — Travel Agency in Canberra

Reviews of Greyhound Australia Canberra Travel Centre

• Chase

  Added 2016.08.19

  Worst customer service of any business I've ever dealt with. Beyond regrettable. Keep sidestepping my criticism, won't answer anything, keep creating new Facebook pages to mask bad reviews. Original review: Dangerously disorganised. Terrible customer service. Kicked out 20+ passengers at 1AM after delaying bus repeatedly and then cancelling their overnight Canberra to Melbourne service (9/10/2017). No help organising taxis or hotels (and they wouldn't let us stay on the bus or at the terminal until the next service). Had to chase up refund myself. They won't answer questions about what happened (the bus and driver were both there but apparently weren't allowed to leave). They won't tell me whether other passengers were offered refunds or whether everyone else had to chase them down too. The WiFi didn't even work. I'd give them zero stars if I could. A month on, still no explanation.
• Justin

  Added 2016.04.15

  Absolutely terrible service. The Canberra to Wagga bus service was very useful for many uni students and commuters wanting to travel daily. I am very disappointed about the way they have carried out this decision. There is now no direct transport link between NSW's largest inland city and our capital city. This is ridiculous. Pull your heads in.
• Emily

  Added 2015.10.25

  Easy and cheap. Sometimes as quick as flying. Best thing, it gets you in the CBD (rather than at the airport).
• Richard

  Added 2015.04.16

  Just forget about any customer service from greyhound only rules.
• Jacob

  Added 2014.09.16

  They provide good service. I don't mind travelling by bus.
• Ashley

  Added 2014.07.23

  Mistakenly I booked my ticket from canberra to Sydney. But I had to go Sydney airport. And on the way when I realised I didn't choose Sydney airport as a my destination, I requested the driver to drop me on airport, eventually I cried. But he wasn't happy to drop me on or anywhere near that. He only dropped me the Sydney central.
• Jack

  Added 2014.02.15

  I almost missing my international flight. Only 5 passengers on the bus. Driver easily can drop me any safe place near airport. He didn't show any kindness any humanity.
• Jonathan

  Added 2013.12.18

  Great location in Canberra, so easy to reach!
• Devin

  Added 2013.04.07

  Basic facilities, but a warm place to wait in the winter. The convenience store is the only place to get food or drinks in the evening and it's shocking bad for food. The sandwiches look like the kind of thing you'd of expected to see in an old 70's Russian communist cafe... I'm sure they could source better! In the day time there would be more options inside the waiting area and locally.